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General Function: The Homeless Guest Services (HGS) Case Manager will walk alongside people experiencing homelessness as they navigate barriers, discover possibilities, and move toward greater stability. This position builds trust, connects people to resources, and helps turn goals into action- all with the ultimate goal of helping guests move beyond shelter and into their next chapter. This person will bring compassion, creativity, organization, and a genuine belief in the potential of every person we serve.

Position Requirements:

Bachelor’s degree in a human services-related field, such as Psychology, Sociology, or Social Work, OR equivalent client-facing experience required.

Compassionate, personable, and able to build rapport with people from diverse backgrounds.

Comfortable working with people experiencing homelessness and complex life circumstances.

Organized and able to balance documentation, deadlines, meetings, and real-time guest needs.

A proactive problem-solver who sees what needs to be done and takes initiative.

Adaptable and collaborative in a fast-moving team environment.

Able to approach difficult situations with patience, good judgment, and respect.
Passionate about helping people move forward while honoring their autonomy and dignity.

Principal Activities:

Build trusting, respectful relationships with shelter guests.
Develop individualized case management plans and meet regularly with guests to work toward their goals.
Connect guests with housing, benefits, healthcare, mental health services, legal resources, education, transportation, and other community supports.
Help guests navigate complex systems and overcome barriers to stability.
Use motivational interviewing, harm reduction, and trauma-informed, client-centered practices.
Provide crisis intervention and support when needed.
Track guest progress, maintain accurate records, and communicate with the HGS team.
Collaborate with community agencies and SBRM staff to coordinate services.
Help strengthen our programs by participating in trainings, evaluations, and new initiatives.
Be an active, dependable member of the Homeless Guest Services and Emergency Shelter teams.
Be a contributing member of the Homeless Guest Services team, and help to create a safe, supportive, and coordinated environment.
Meet with Homeless Guest Services team to discuss operations and keep team apprised of guest issues and concerns.
Maintain good rapport with Men’s staff and security personnel with a willingness to work together to solve difficult problems.
Act as a responsible party, alongside SBRM Men’s Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property.
Support the Emergency Shelter Team as needed.
Assist with piloting new Homeless Guest Services initiatives and programs.

Compensation and Benefits:

$24.00-$26.00 dependent on education and experience.

Company sponsored retirement plan with a 4% match

15 vacation days, 12 holidays, and paid sick time

Employer sponsored health benefits (medical, dental, vision, life insurance)

Effect on the End Result:

This is an opportunity to do work that is deeply human and genuinely impactful. Every day brings the chance to help someone navigate a barrier, discover a resource, accomplish a goal, or take one more step toward stability.
This position is a part of a team committed to creating a shelter environment where people are seen, supported, and encouraged to move forward.

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Position Title: Emergency Shelter Operator

Department: Homeless Guest Services

Reports To: Emergency Shelter Manager

Status: Full-time, Non-Exempt, Hourly

General Function: The Emergency Shelter Operator’s responsibilities include overseeing nightly & daily Homeless Guest Services activities, including check-out, breakfast, day space, check-in, showers, dinner, data entry, homeless volunteers, and community volunteers. This position provides additional administrative and operational support as needed. Supports and implements the vision and values of the Santa Barbara Rescue Mission.

Job Specifics: This position will work a combination of morning/afternoon and evening shifts which will include weekends and some holidays.

Position Requirements:

Administrative competencies to handle homeless program logistics

Displaying leadership and compassion to our guests

Personable, amiable, and adaptable in a team environment

Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks

Handle multiple tasks, work under pressure, and respect confidentiality in a mature and professional manner
Participate in training on mental health, crisis intervention, and shelter best practices

Must be able to work nights, weekends, and some holidays.

Attend department meetings and check in meetings with Emergency Shelter Manager

Volunteer or professional experience working with people experiencing homelessness or addiction is a plus

Principal Activities:

Assist with Emergency Shelter Operations
Oversee day-to-day shelter operations including guest check-out, breakfast, check-in, showers, dinner, and bed assignments

Maintain a safe environment within the shelter

Manage guest mail

Maintain staff log

Orient new guests to evening processes; be available to answer questions and assist guests with completing forms
Apply shelter best practices when assisting guests and responding to mental health concerns or crises

Maintain photos of guests in database

Maintain accurate records in computer databases and files and input accurate data

Handle in-kind donations and distribution to guests

Receive and respond to all Homeless Guest Services phone/email inquires
Be a contributing member of the Homeless Guest Services team

Meet with Homeless Guest Services team to discuss operations and guests

Keep team apprised of guest issues and concerns

Work collaboratively with Men’s treatment staff and security personnel to address guest concerns, disputes, and emergencies on SBRM property

Assist with cleaning and maintenance of homeless guest services facility (e.g. laundry, reporting facility issues, light cleaning)

Compensation and Benefits

$22 - $23/hr dependent on education and experience

Accrued sick and vacation time off

Paid holiday time off

4% 403(b) employer match

Medical, Dental, and Vision Health Insurance

Effect on the End Result:

This position contributes to the efficient, organized, safe, and compassionate operations of the Emergency Shelter at the Santa Barbara Rescue Mission.

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Santa Barbara Rescue Mission

Current Open Positions