About Maddox + You:

As a Paint Technician, you would be working in a shop environment where your responsibilities will include:

• Apply a quality finish to transformers using paints, lacquers, enamels and water-based products
• Assist in surface preparation (i.e. Sanding, Application of bondo and sandable primer base coat)
• Use of multiple styles of paint applicators (brushes, rollers, Air-Assisted Airless, HVLP Gun)
• Assemble, clean, and maintain paint equipment (pressure washer, paint guns/lines and paint booth)
• Maintenance of environmental records (i.e. paint usage logs, hazardous waste disposal records, and paint booth filter Logs)
• Wear proper PPE during paint booth operation (positive pressure hood)
• Paint touch-up when required

This is not an assembly-line factory job. It’s a fast-paced, hard-working, but very rewarding environment where you will be part of a team of qualified technicians who rebuild industrial transformers. Maddox is a great American company which values honesty, integrity, and recognizes the men and women who serve our customers, build up the team, and value the company and culture we've built.

This can be an entry-level opportunity to get on board with a great company and is an ideal role for someone looking to build a career in a positive environment, with an employer who values and recognizes your strong character, stable lifestyle, and dedicated work ethic.

More about You:

• You love working with your hands to fix things and solve problems.
• You’re comfortable with online documentation and web-based software systems (with computer & smartphone).
• You’re a good communicator; in-person, over the phone, and via email.
• You’re a good learner; not a know-it-all.

Basics:

• This position currently works 45 hours on a 5-day a week schedule. All day-time schedule (not night shift). Schedule changes slightly during Summer/Winter, but is generally 6:00 AM - 4:00 PM, Monday-Friday.
• Will be transitioning to 40 hours on a 4-day a week schedule once staff levels allow. 6:00 AM - 5:00 PM. Some paid overtime is available during peak times.
• Employees are required to meet basic physical requirements for a heavy-equipment environment. Occasional exposure to confined spaces. Must know how to use basic hand tools, follow written instructions, etc.
• Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace.

Experience & Education:

We value skills and experience, but we’re also willing to invest in training early-career candidates with the right attitude and ambition.

About Maddox:

We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

Discover more at: https://www.youtube.com/@MaddoxTransformer or https://www.maddox.com/ 

About Maddox + You:

Your primary responsibility will be investigating and resolving warranty claims and return requests. You will serve as the primary point of contact throughout the claims process while gathering facts, evaluating documentation, and making sound decisions based on warranty coverage, company policy, and other available information to substantiate or deny customer claims.

This role requires clearly understanding the facts, evaluating the situation, and determining the best resolution for everyone involved. Some claims will be approved, some will require creativity, and others will need to be denied. Your ability to make fair, defensible decisions and communicate them professionally is critical to success.

You will work cross-functionally with internal teams and external vendors to investigate issues, identify root causes, and drive timely resolutions. Success in this role requires strong judgment, attention to detail, and the ability to navigate difficult conversations while maintaining positive customer relationships.

More about You:

• You enjoy solving complex problems and uncovering the facts needed to make sound decisions.
• You are comfortable making decisions in situations where information may be incomplete or conflicting.
• You can remain calm, professional, and confident during difficult conversations.
• You understand that great customer service does not always mean saying "yes." You are comfortable making decisions that customers may not agree with when those decisions are fair, justified, and in the best interests of Maddox.
• You exercise good judgment and can independently evaluate situations, weigh competing factors, and determine appropriate resolutions.
• You are resourceful and creative when developing solutions that balance customer satisfaction with business objectives.
• You maintain composure under pressure and do not shy away from conflict when it needs to be addressed.
• You can confidently explain and defend your decisions while maintaining positive working relationships.
• You are highly organized and able to manage multiple active claims without losing attention to detail.
• You take ownership of problems and follow them through to resolution.
• You have strong attention to detail and can identify inconsistencies, missing information, or potential risks.
• You know when to make decisions independently and when to seek additional input or escalation.

Experience:

This is not an entry level position, so prior relevant and demonstrated experience is required. 

• Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and decision-making.
• Experience handling escalated customer situations, complaints, disputes, or conflict resolution.
• Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions.
• Excellent written communication skills. You will manage a high volume of email communication and must be able to clearly explain decisions, expectations, and next steps.
• Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.)

Basics

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Drug-free workplace.

About Maddox:

We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

Discover more at: https://www.youtube.com/@MaddoxTransformer or https://www.maddox.com/ 

About Maddox + You:

Your primary responsibility will be investigating and resolving warranty claims and return requests. You will serve as the primary point of contact throughout the claims process while gathering facts, evaluating documentation, and making sound decisions based on warranty coverage, company policy, and other available information to substantiate or deny customer claims.

This role requires clearly understanding the facts, evaluating the situation, and determining the best resolution for everyone involved. Some claims will be approved, some will require creativity, and others will need to be denied. Your ability to make fair, defensible decisions and communicate them professionally is critical to success.

You will work cross-functionally with internal teams and external vendors to investigate issues, identify root causes, and drive timely resolutions. Success in this role requires strong judgment, attention to detail, and the ability to navigate difficult conversations while maintaining positive customer relationships.

More about You:

• You enjoy solving complex problems and uncovering the facts needed to make sound decisions.
• You are comfortable making decisions in situations where information may be incomplete or conflicting.
• You can remain calm, professional, and confident during difficult conversations.
• You understand that great customer service does not always mean saying "yes." You are comfortable making decisions that customers may not agree with when those decisions are fair, justified, and in the best interests of Maddox.
• You exercise good judgment and can independently evaluate situations, weigh competing factors, and determine appropriate resolutions.
• You are resourceful and creative when developing solutions that balance customer satisfaction with business objectives.
• You maintain composure under pressure and do not shy away from conflict when it needs to be addressed.
• You can confidently explain and defend your decisions while maintaining positive working relationships.
• You are highly organized and able to manage multiple active claims without losing attention to detail.
• You take ownership of problems and follow them through to resolution.
• You have strong attention to detail and can identify inconsistencies, missing information, or potential risks.
• You know when to make decisions independently and when to seek additional input or escalation.

Experience:

This is not an entry level position, so prior relevant and demonstrated experience is required. 

• Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and decision-making.
• Experience handling escalated customer situations, complaints, disputes, or conflict resolution.
• Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions.
• Excellent written communication skills. You will manage a high volume of email communication and must be able to clearly explain decisions, expectations, and next steps.
• Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.)

Basics

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Drug-free workplace.

About Maddox:

We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

Discover more at: https://www.youtube.com/@MaddoxTransformer or https://www.maddox.com/ 

About Maddox + You:

Your primary responsibility will be investigating and resolving warranty claims and return requests. You will serve as the primary point of contact throughout the claims process while gathering facts, evaluating documentation, and making sound decisions based on warranty coverage, company policy, and other available information to substantiate or deny customer claims.

This role requires clearly understanding the facts, evaluating the situation, and determining the best resolution for everyone involved. Some claims will be approved, some will require creativity, and others will need to be denied. Your ability to make fair, defensible decisions and communicate them professionally is critical to success.

You will work cross-functionally with internal teams and external vendors to investigate issues, identify root causes, and drive timely resolutions. Success in this role requires strong judgment, attention to detail, and the ability to navigate difficult conversations while maintaining positive customer relationships.

More about You:

• You enjoy solving complex problems and uncovering the facts needed to make sound decisions.
• You are comfortable making decisions in situations where information may be incomplete or conflicting.
• You can remain calm, professional, and confident during difficult conversations.
• You understand that great customer service does not always mean saying "yes." You are comfortable making decisions that customers may not agree with when those decisions are fair, justified, and in the best interests of Maddox.
• You exercise good judgment and can independently evaluate situations, weigh competing factors, and determine appropriate resolutions.
• You are resourceful and creative when developing solutions that balance customer satisfaction with business objectives.
• You maintain composure under pressure and do not shy away from conflict when it needs to be addressed.
• You can confidently explain and defend your decisions while maintaining positive working relationships.
• You are highly organized and able to manage multiple active claims without losing attention to detail.
• You take ownership of problems and follow them through to resolution.
• You have strong attention to detail and can identify inconsistencies, missing information, or potential risks.
• You know when to make decisions independently and when to seek additional input or escalation.

Experience:

This is not an entry level position, so prior relevant and demonstrated experience is required. 

• Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and decision-making.
• Experience handling escalated customer situations, complaints, disputes, or conflict resolution.
• Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions.
• Excellent written communication skills. You will manage a high volume of email communication and must be able to clearly explain decisions, expectations, and next steps.
• Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.)

Basics

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Drug-free workplace.

About Maddox + You:

Maddox PRO (PRO) provides shared services (including construction, facility maintenance, and accounting) to Maddox Industrial Transformer (MIT) and an expanding portfolio of other businesses/projects under common ownership. PRO is seeking a Financial Analyst to develop the FP&A function and build a solid foundation to foster an effective finance and business partnership. The ideal candidate will be experienced with finance business support or financial planning and analysis.

Key Responsibilities Include:

• Partner with operations managers in the construction, restaurant, real estate, property and facilities management, and event hosting business units to deliver accurate financial results, planning, and analysis
• Architect annual planning, monthly forecasting, and flux analysis processes
• Compile project spend forecasts and reports for construction project managers
• Produce prime cost reports and help establish performance targets for restaurant general managers
• Prepare cash flow forecasts to support the treasury management function
• Collaborate with systems team to develop automated SQL based BI reports and dashboards

Experience & Education:

• Bachelor's degree in Finance or Accounting required
• Minimum 2-3 years of financial analysis experience required; accounting experience a plus
• Highly organized with sharp attention to detail and proactive time management
• Solution-oriented thinker with strong interpersonal and communication skills
• Proficiency with Google or Microsoft Office suites (Sheets/Excel, Docs/Word); experience with accounting software (Xero) and BI reporting (Metabase, BigQuery) a plus

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you’d thrive in this particular opportunity.

About Maddox + You:

You will be an integrated part of a small, but powerful, sales team. You will be using our established sales processes to help commercial and industrial end-users, electrical contractors, and resellers of industrial electrical equipment purchase the right transformer for their project or application.

Reactively, you will be responding to customer requests, understanding their needs, and proposing technical and commercial solutions in a timely manner. You need to be great at solving technical and commercial problems in a fast-paced, data-driven workflow.

Proactively, you will be following up with existing clients or maintaining communication with our network of industry contacts; this is not a cold-calling or hard-selling environment. It's an inside sales role ideally suited to a technically-minded, people-person who excels at providing a high-level of customer service to contractors, engineers, purchasing agents, and industrial/commercial end users.

More about You:

• You enjoy interacting with people and solving technical and commercial problems.

• Your clients will be located all across the country, so you need to make a great impression with your communication skills via phone and email.

• You demonstrate fantastic written communication. You will need to maintain many email conversations each day. If your grammar is poor, or you are slow at writing emails, you will struggle in this role.

• You are focused and able to maintain good attention to detail.

• You are savvy with modern software. If you prefer an "old school" (pile of handwritten notes) workflow, you are not a fit for this role.

• You prefer a healthy team vs. operating as a lone wolf.

Skills & Experience:

We value experience, so if you have 20+ years of related experience, that's great! We're also very good at training new recruits, and are willing to invest in a select number of promising early-career candidates with the right attitude and ambition. Depending on the exact role, technical and engineering degrees may be desired, but not required.

Work Location: In office

About Maddox + You:

As a technician, you would be working in a shop environment where your technical and mechanical skills will be developed to recondition dry-type and liquid-filled transformers.

This is not an assembly-line factory job. It’s a fast-paced, hard-working, but very rewarding environment where you will be part of a team of qualified technicians who rebuild industrial transformers. Maddox is a great American company which values honesty, integrity, and recognizes the men and women who serve our customers, build up the team, and value the company and culture we've built.

Your day-to-day activities will involve the evaluation, disassembly, reconditioning, and reassembly of electrical transformers; removing/replacing accessories, cleaning and repairing parts, replacing gaskets and seals, and performing basic MIG welding and metal fabrication. You will also be trained in basic electrical testing, as well as inventory evaluation, paint, and quality control procedures.

This is an ideal role for someone looking to build a career in a positive environment, with an employer who values and recognizes your strong character, stable lifestyle, and dedicated work ethic.

More about You:

• You love working with your hands to fix things and solve problems.
• You’re comfortable with online documentation and web-based software systems (with computer & smartphone)
• You’re a good communicator; in-person, over the phone, and via email.
• You’re a good learner; not a know-it-all.

Basics:

• This position works 40-45 hours per week on a 4-day a week schedule. All day-time schedule (not night shift). Schedule changes slightly during Summer/Winter, but is generally 6:00 AM - 5:00 PM. Some paid overtime is available during peak times.
• Employees are required to meet basic physical requirements for a heavy-equipment environment. Occasional exposure to confined spaces. Must know how to use basic hand tools, follow written instructions, etc.
• Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace.

Experience & Education:

We value skills and experience (welding, fabrication, general shop/mechanical skills, auto body prep/paint), but we’re also willing to invest in training early-career candidates with the right attitude and ambition.

About Maddox + You:

As a technician, you would be working in a shop and field environment where your technical and mechanical skills will be developed to simply repair or fully recondition dry-type and liquid-filled transformers.

This is not an assembly-line factory job. It’s a fast-paced, hard-working, but very rewarding environment where you will be part of a team of qualified technicians who rebuild industrial transformers. Maddox is a great American company which values honesty, integrity, and recognizes the men and women who serve our customers, build up the team, and value the company and culture we've built.

Your day-to-day activities will involve the evaluation, disassembly, reconditioning, and reassembly of electrical transformers; removing/replacing accessories, cleaning and repairing parts, replacing gaskets and seals, and performing basic MIG welding and metal fabrication. You will also be trained in basic electrical testing, as well as inventory evaluation, paint and quality control procedures.

This is an ideal role for someone looking to build a career in a positive environment, with an employer who values and recognizes your strong character, stable lifestyle, and dedicated work ethic.

More about You:

• You love working with your hands to fix things and solve problems.

• You’re comfortable with online documentation and web-based software systems (with computer & smartphone)

• You’re a good communicator; in-person, over the phone, and via email.

• You enjoy working with others

• You’re a good learner; not a know-it-all

Basics:

• This position currently works 45 hours on a 5-day a week schedule. All day-time schedule (not night shift). Schedule changes slightly during Summer/Winter, but is generally 6:00 AM - 4:00 PM. 

• This position requires occasional travel in a field repair capacity. Travel not to exceed 5 consecutive days away every 6 weeks.

• Will be transitioning to 40 hours on a 4-day a week schedule once staff levels allow. 6:00 AM - 5:00 PM. Some paid overtime is available during peak times.

• Employees are required to meet basic physical requirements for a heavy-equipment environment. Occasional exposure to confined spaces. Must know how to use basic hand tools, follow written instructions, etc.

Experience & Education:

We value skills and experience (welding, fabrication, general shop/mechanical skills, auto body prep/paint), but we’re also willing to invest in training early-career candidates with the right attitude and ambition.

About Maddox + You:

As a technician, you would be working in a shop environment where your technical and mechanical skills will be developed to recondition dry-type and liquid-filled transformers.

This is not an assembly-line factory job. It’s a fast-paced, hard-working, but very rewarding environment where you will be part of a team of qualified technicians who rebuild industrial transformers. Maddox is a great American company which values honesty, integrity, and recognizes the men and women who serve our customers, build up the team, and value the company and culture we've built.

Your day-to-day activities will involve the evaluation, disassembly, reconditioning, and reassembly of electrical transformers; removing/replacing accessories, cleaning and repairing parts, replacing gaskets and seals, and performing basic MIG welding and metal fabrication. You will also be trained in basic electrical testing, as well as inventory evaluation, paint, and quality control procedures.

This is an ideal role for someone looking to build a career in a positive environment, with an employer who values and recognizes your strong character, stable lifestyle, and dedicated work ethic.

More about You:

• You love working with your hands to fix things and solve problems.
• You’re comfortable with online documentation and web-based software systems (with computer & smartphone)
• You’re a good communicator; in-person, over the phone, and via email.
• You’re a good learner; not a know-it-all.

Basics:

• This position works 40-45 hours per week on a 4-day a week schedule. All day-time schedule (not night shift). Schedule changes slightly during Summer/Winter, but is generally 6:00 AM - 5:00 PM. Some paid overtime is available during peak times.
• Employees are required to meet basic physical requirements for a heavy-equipment environment. Occasional exposure to confined spaces. Must know how to use basic hand tools, follow written instructions, etc.
• Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace.

Experience & Education:

We value skills and experience (welding, fabrication, general shop/mechanical skills, auto body prep/paint), but we’re also willing to invest in training early-career candidates with the right attitude and ambition.

About Maddox + You:

Your primary responsibility will be supporting the technology experience of Maddox employees and partners within Odoo, our open-source, self-hosted, and fully-customizable ERP. Your secondary focus as part of our Systems Support team will be on providing friendly support for other Maddox systems, especially those with data that tie into the ERP. The systems you will oversee touch every area of the organization. You will develop and internalize a deep knowledge of our ERP implementation and the significance of the work that happens there and in adjacent systems. 

Your work will enable your colleagues to perform their tasks with speed and efficiency, enabling them to purchase, recondition, and sell industrial transformers better than anyone else in the market. Your hands-on, proactive approach to maintenance, your speedy responses to support requests, and your ability to identify problems and solve them quickly will give Maddox a competitive edge. 

You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner. You will provide users with access to systems, investigate and troubleshoot software and hardware failures, coordinate with external support and development partners, solve both documented and novel problems that arise within our business systems, and help ensure critical initiatives are well-represented in our ERP roadmap.

You will proactively ensure that Maddox team members are able to perform to the best of their ability within our business systems, helping stakeholders identify opportunities for optimization. You will coordinate change management in order to enable that success, while seeing access control and segregation-of-duties initiatives through to completion.

About Maddox’s Systems:

Maddox maintains a give-the-best/expect-the-best attitude. Our team is equipped with MacBook Pros, docks, and multiple external monitors. Our shop employees are equipped with iPads and related peripherals. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. 

More about You:

• You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach.
• You enjoy and are adept at engaging with customers of all technical backgrounds. 
• You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives. 
• Your ability to “read the room” ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level.
• Your work style prioritizes collective success over solo or “hero” efforts. 
• You exercise strong systems thinking, and you’re a proactive self-starter.  
• You’re comfortable and capable of triaging, researching, and resolving complex business problems across multiple contexts, including enterprise resource planning (ERP) environments. 
• You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts.

Experience & Education:

If you have 10+ years of related experience, that’s great! We also love investing in promising early-career candidates with the right aptitude, attitude, and ambition. 

This is not an entry-level role: 

• Current professional experience is required. 
• Experience in administering and supporting enterprise resource planning systems is required. Technical & strategic consulting experience within an open-source (or otherwise highly customizable) ERP system is a huge plus. 

Basics:

• Full-time. The schedule is generally 8:00 AM - 5:00 PM.
• On call for urgent needs.
• Drug-free workplace.
• Some travel between Maddox locations may be required.
• In-person at the Batavia location.