IT Systems Support Engineer - Greenville, SC

Maddox Industrial Transformer | Greer, SC, United States

Posted Date 11/22/2021

About Maddox:
We’re a young, fast-paced, electrical equipment company with primary locations in South Carolina, Washington State, and Texas. We’ve recently been ranked by Inc Magazine as one of the fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

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About Maddox + You:
You will be the go-to person for all technology administration and support within the Maddox family. The systems you will oversee touch every area of the organization and enable your teammates to purchase, recondition, and sell industrial transformers better than anyone else in the market. You will have the satisfaction of watching your work enable your colleagues to perform their tasks with speed and efficiency. Your proactive approach to maintenance and your speedy responses to support requests will give Maddox a competitive edge.

Reactively, you will be responding to internal user support requests and responding to their needs in a timely manner. You will update automation as business processes evolve. You will be setting up new users, providing access to systems, investigating failures, coordinating with external support teams, and replacing faulty equipment.

Proactively, you will be ensuring that all Maddox team members have the technological tools they need to be successful. You will maintain and support a fleet of devices deployed across the business. You will ensure that local networks are online and that facilities are secured by functional surveillance and access control systems. You will evaluate, implement, and support a wide variety of third-party technology solutions. You will always be looking for ways to simplify and streamline our business with better automation and tooling.

About Maddox’s Systems:
Maddox maintains a give-the-best/expect-the-best attitude. Our team is equipped with high-end laptops (mostly Apple, some Windows) with multiple external monitors. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones. We exclusively employ cloud-based solutions, enabling our team to work from anywhere. We prefer to manage security risks through robust third-party cloud tools rather than intensive endpoint hardening. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. Solutions we currently employ include: Google (Mail, Drive, Doc, Sheets), Microsoft Office, Slack, Zoom, Vonage Business Communications, Pipedrive, Asana, Harvest, DEAR Inventory, QuickBooks Time, Xero, Ubiquiti.

More about You:
You enjoy and are good at interacting with people and solving technical problems.
You are a fast learner and pick up new technologies and user/business contexts quickly.
You are focused and able to maintain excellent attention to detail.
Your colleagues are located all across the country, so you need to be able to communicate clearly and succinctly via phone, email, and chat.
You have a strong technical background. You enjoy working with all manner of technology and are comfortable working with both hardware and software.
You prefer a healthy team vs. operating as a lone wolf.

Experience & Education:
We value experience, so if you have 10+ years of related experience, that’s great! We also love to invest in high-potential people, and are willing to invest in a promising early-career candidate with the right aptitude, attitude, and ambition. A technical degree is helpful, but not required.

Travel: This job is intended to be based in our Greenville, SC facility, but can be performed from any Maddox office. Short-duration travel to different Maddox facilities around the United States may be required to support on-site hardware.

Pay: Starting $71k-$85k package including bonus and benefits on a typical 45 hrs / week schedule; commensurate to experience. 

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you’d thrive in this particular opportunity.

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