<h2>Overview</h2>Salem Web Network (SWN), a new-media company planted in downtown Richmond VA, is seeking a full-time,&nbsp;Media Services Coordinator&nbsp;to focus on client services and content management for faith-based and conservative political ministries on the SWN streaming media websites: OnePlace.com and LightSource.com.&nbsp;The position is based in our Richmond office.&nbsp;&nbsp;Enjoy providing STELLAR customer service to clients?&nbsp;Down with the latest apps? This role may be PERFECT for you... Position Summary:The primary function of the Media Service Coordinator is to deliver a quality customer service experience for our client base.&nbsp;The Media Services Coordinator encompasses four key job responsibilities: client communication, content management, technical troubleshooting, and miscellaneous customer service tasks. Involvement with SWN ministry clients involves setting up ministry programs on the streaming media sites, maintaining content and executing any additional elements expected from partnerships. A strong focus of this role is to ensure that streaming media clients are updating content and offers on a regular basis in order to take full advantage of their partnership. Investigating and finding resolutions to technical issues with the development team is another vital function. Miscellaneous tasks include drafting communication emails to ministry clients, answering all support emails, preparing newsletters and devotionals, conducting site audits, communicating with outside vendors, and attending all mandatory team and staff meetings. <h2>Responsibilities</h2>What You’ll Be Doing:• Respond to customer service and support emails by answering questions and resolving issues• Communicate with faith-based and conservative political ministry partners by phone and email• Assist in the setup and maintenance of our ministry partner's pages and shows on site• Investigate, troubleshoot, and solve technical issues• Provide team with daily/weekly reports and stats&nbsp;• Gather requested data reports for ministry partners• Assist with newsletters and devotionals for each site• Editing article content for each site• Quarterly audits of ministry partner's pages on each site <h2>Qualifications</h2>What You’ll Bring To The Role:• Dedication to proactive customer service, strong attention to detail, and self-motivation• Familiarity with Internet and browser-based web tools, as well as Microsoft Office Word, Excel, and Outlook• Strong problem-solving abilities and ability to make impartial decisions• Excellent personal and communication skills, particularly over the phone and email• Strong organizational and time management skills• Ability to work well independently and with a collaborative team dynamic&nbsp;• Must be at least 18 years of age and hold a HS diploma and/or other equivalent certificates <h2>Benefits</h2><ul><li>Competitive pay structure based on experience</li><li>Health, dental, vision, and life insurance</li><li>Matching 401k retirement plan</li><li>Paid holidays and vacation time</li></ul> <h2>EEO Statement</h2>Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place To Work” and as a “Best and Brightest” equal opportunity employer.

Media Services Coordinator

Salem Media Group
Richmond, VA

Job Summary

Additional Details

Media Services Coordinator

Salem Media GroupRichmond, VA

Job Summary

Additional Details

Salem Media Group
Richmond, VA