The starting hourly rate for this role is $18.75 - $19.50 based on location.Actual starting hourly rate will be determined based on a successful candidate's work location and may include compensation for certain skill-based or shift-based differentials. This role includes opportunity to receive an annual bonus amount based on a specialized compensation plan. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.&nbsp; States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate. If you live within 50 miles of either the Melbourne, FL or Colorado Springs, CO office, you would be expected to work onsite 3 days per week.&nbsp; The MissionAt Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of&nbsp;<a href="https://www.medishare.com/" rel="noopener noreferrer" target="_blank" style="color: rgb(9, 66, 176);">Medi-Share®</a>, a healthcare sharing ministry for Christians, we cultivate that belief.The TeamEveryone at Christian Care Ministry is in agreement with our&nbsp;<a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/" rel="noopener noreferrer" target="_blank" style="color: rgb(9, 66, 176);">Statement of Faith,&nbsp;</a>which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.The JobChristian Care Ministry’s Customer Service Advocate are a primary resource for our program members and medical service providers who may have questions or concerns related to the membership guidelines, general provisions of the program, technical support, paying their monthly share amounts, and so much more. Customer Service Advocates are an incredibly important part of carrying out the mission and vision of Christian Care Ministry.

<ul><li>Oral and written communication expertise</li><li>Typing speed of 30 wpm or more</li><li>Reading and interpreting documents</li><li>Strong multi-tasking</li><li>Critical thinking and problem solving</li><li>Applying understanding to carry out instruction furnished in written, oral, or diagram form</li><li>Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom</li><li>Familiarity working with two computer monitors</li><li>Strong knowledge of computer hardware and software</li><li>Maintaining strict adherence to scheduled tasks</li><li>Staying connected in a remote environment using multiple communications channels simultaneously</li><li>Utilizing a database system including how to update fields</li><li>Familiarity with medical coding</li><li>Ability to communicate with medical providers using professional decorum</li><li>Experience with provider networks and eligibility</li><li>Working knowledge of HIPAA compliance</li></ul>

Customer Service Advocate

Christian Care Ministry (Medi-Share)

Job Summary

Additional Details