IT Systems Engineer MicrosoftAuriga Technology, LLC

Systems Engineer Microsoft

If you think like an owner, have the experience and knowledge to find and resolve IT challenges at the root, and love to connect with people, we want you to join our mission to show how meaningful and impactful IT services can be.

We are looking for a Systems Engineer to join our Managed IT team.  The Systems Engineer will be responsible for handling day-to-day user requests and tickets for an assigned client base.  This position requires a technician who can communicate complex ideas in simple, everyday terms.

Must-haves

·        Deep experience implementing, troubleshooting and supporting Microsoft platforms such as Azure, SharePoint, Teams, Office 365, Active Directory, and all current flavors of Windows OS

·        Increasing responsibilities in an IT support/administration roll

·        Strong sense of ownership and responsibility

·        Stellar time management skills

·        Experience independently resolving and properly documenting IT service tickets – from open to close

·        Ability and confidence to build trust and credibility with every client interaction

·        Working knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN, SNMP, etc...)

·        Understanding of Cybersecurity practices and implementation

·        Apple, Mac OS, and iOS troubleshooting experience

·        Ability to identify client best-fit backup, disaster and recovery solution

·        Ability to support clients remotely and when needed on-site in the Bay Area

Preferred Attributes

·        Ability to communicate with teammates, leadership and clients openly and effectively

·        Microsoft Certifications a plus!

·        A keen awareness of how technology impacts business

·        The desire to work as part of a team

·        Experience working with Christian non-profit organizations

·        Critical thinking and logical troubleshooting experience are a must

·        An empathetic approach to solving customer problems

·        Proven ability and motivation to learn independently

·        Professional confidence and a passion for solving problems

·        A positive, courteous demeanor

·        An aptitude towards service

·        Openness to feedback

·        A focus on finding proper long-term solutions to technical issues

·        The ability to own technical problems and see them through to resolution

How to Apply:

We get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over.  Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position.

Since 2009, Auriga has partnered with small businesses to deliver comprehensive IT solutions that simplify complex challenges, protect against evolving threats, and enable growth. Simply put, we believe that technology should empower business, not overwhelm it.