Data Center Support Technician (1-3) Patmos

Location: 40: Phoenix - 120 E. Van Buren, Phoenix, AZ 85004

Role Summary

We're seeking a skilled Data Center Support Technician to join our Phoenix operations team. This is a critical onsite role that ensures exceptional customer support and maintains our data center's operational excellence. You'll be part of a 24/7 operation providing shift coverage to guarantee uptime and customer satisfaction.

What You’ll Do

• Serve as the primary point of contact for customer issues, requests, and alerts, owning tickets from intake to resolution

• Monitor infrastructure, network, and facility systems for alarms or anomalies, responding according to established procedures

• Conduct physical walkthroughs, inspections, and assist with incident documentation and resolution

• Assist with customer installs, equipment moves, cabling, labeling, and physical asset management

• Maintain clean, organized, and audit-ready workspaces and support areas

• Follow established SOPs, document all activities clearly, and escalate issues appropriately

• Work effectively with cross-functional teams and participate in shift handoffs to ensure operational continuity
  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential responsibilities.

Other Duties Assigned

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What You Bring

Required:

• Experience in technical support, IT help desk, or data center operations

• Strong troubleshooting and problem-solving abilities

• Excellent written and verbal communication skills

• Ability to follow standard operating procedures and escalate effectively

• Comfortable working in a fast-paced, shift-based environment with 24/7 coverage requirements

• Willingness to work nights, weekends, and holidays as part of shift rotation
  

Preferred:

• Familiarity with structured cabling and environmental monitoring tools

• Experience with ticketing systems and incident tracking platforms

• Background in data center operations or infrastructure roles

• Interest in career advancement within data center operations
  

Note: We know not everyone will meet 100% of the qualifications listed above. If this role excites you, we encourage you to apply.

About Us

Patmos Hosting is the leading provider of censorship-resistant, high-density, and scalable technology solutions. We offer a range of services including cloud solutions, AI compute services, secure hosting options, and custom software solutions. 

Our mission is to provide freedom as a service, ensuring that our clients' digital presence is reliable, secure, and scalable. We ensure our clients' freedom through verticalization of multiple services and owning our data centers down to the dirt. We pride ourselves on our values of freedom, humility, simplicity, and grit - with a strong focus on customer satisfaction and innovation.

Why Join Us

Be part of a mission-driven company defending free speech and internet freedom.

At Patmos, you'll help protect online expression while ensuring legal compliance. Our team is shaping the future of digital freedom by building secure, high-performance internet infrastructure. We value privacy, innovation, and individual liberty—creating a purpose-driven, collaborative environment where your work matters.

Benefits to include: 

• Unlimited PTO

• 401(k) match (4%)

• Health, dental, & vision insurance

• Short and long term disability

• Life insurance (company paid and supplemental available)

• Generous parental leave, baby bonuses, marital bonuses, and other family-friendly perks 

• 14 observed paid holidays that include solemnities

How to Apply

Apply via our Careers page here: https://www.redballoon.work/patmos/careers

*Patmos is an equal opportunity employer and proud member of the Catholic Benefits Association offering employee benefits that promote the dignity of the human person, the dignity of work, and the common good.