Customer Service AdvocateChristian Care Ministry (Medi-Share)
Immediately hiring Customer Service Advocates for a 8/18/25 start date!
The starting rate for this role is $19.25 per hour
Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday.
Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.
Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
Troubleshooting and resolving issues
Working with a high sense of urgency with all medical service providers and program members
Showing compassion and understanding to customers in need
Meeting monthly service objectives as outlined by management
Embracing any additional training, development, or special assignments with optimism
Adhering to company rules and policies
Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
Offering prayer to all members and providers at every appropriate opportunity
Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
All other duties as assigned
High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
Two years high volume contact center experience preferred
Experience in healthcare, insurance or medical billing preferred
- Customer Service•1 - 3 years
- Communication Skills
- Multitasking•1 - 3 years
- Empathy
- Conflict Resolution•1 - 3 years
- Problem Solving
