Customer Care SpecialistEntrusted

Job Summary

We're looking for someone with 1-5 years of experience as a Customer Care Specialist to join our team. The ideal candidate will have proven experience in customer service and call center environments. You'll be responsible for addressing customer inquiries and resolving issues efficiently while maintaining a positive customer experience.

Responsibilities

Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit.
Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish.
Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations.
Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication.
Other duties may be assigned.

Qualifications

Ability to remain calm and professional in high-pressure situations

Excellent multitasking abilities while maintaining attention to detail

Requirements

Time Management
Detail oriented
Customer Service•1 - 3 years
Call Center Experience•1 - 5 years
Communication
Problem Solving

Nice to Have

Thrives under pressure
Infinitely Curious
Technical Troubleshooting•1 - 2 years

About Us

Entrusted brings over 20 years of experience to the restoration and renovation industry. As a team committed to integrity and excellence, we take pride in our craftsmanship and attention to detail. At Entrusted, we value professionals who share our dedication to quality work and customer satisfaction. Our collaborative environment supports growth while maintaining the highest standards in the field. Join us to be part of a company where experience meets innovation in creating beautiful, restored spaces.

What does winning look like

Partners are thrilled by our prompt and consistent fulfillment of promises that exceed expectations.
Customer needs are effectively met by the tailored solutions offered through a genuine desire to provide diamond-level service.
Sales team members are well-equipped to capitalize on every possible opportunity through diamond-level documentation and clear expectation-setting.

Job Roles

Customer Service | Sales