Call Center RepresentativeVAUSA

We are seeking a friendly, detail-oriented Call Center Customer Service Representative to join our team. In this role, you’ll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing outstanding support through phone, email, and chat. If you enjoy helping people and thrive in a fast-paced environment, we’d love to hear from you.

Answer inbound calls and respond to customer inquiries in a professional and courteous manner

Provide accurate information about products, services, and company policies

Resolve customer complaints or escalate issues to the appropriate departments as needed

Document customer interactions and maintain detailed records in the CRM system

Follow up with customers to ensure their issues are resolved and they are satisfied with the service

Meet or exceed performance metrics including call handling time, customer satisfaction, and resolution rate

Stay up to date with product knowledge, system updates, and company procedures

Maintain a positive, empathetic, and professional attitude toward customers at all times

High school diploma or equivalent; associate or bachelor’s degree is a plus

Previous experience in a call center, customer service, or similar role preferred

Strong verbal and written communication skills

Excellent listening and problem-solving abilities

Comfortable working with computers, CRM software, and multitasking between systems

Patience and the ability to remain calm under pressure

Dependable with a strong work ethic and time management skills

Willingness to work flexible hours, including evenings, weekends, or holidays if needed