Customer Service Representative (Customer Service Rep)Rothschild Beauty Group LLC
Job Summary
We're looking for someone with 1-15 years of experience as a Customer Service Representative. In this role, you'll be the primary point of contact for our customers, addressing their inquiries and resolving issues. You'll need to excel in customer service, data entry, and communication while demonstrating strong problem-solving skills. The ideal candidate will be empathetic, patient, and able to handle a variety of customer interactions with professionalism and care.
Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues in a timely manner
- Maintain detailed records of customer interactions and transactions using data entry skills and CRM software
- Collaborate with other departments to ensure customer satisfaction and implement solutions to recurring problems
Qualifications
- High school diploma or equivalent; additional education in customer service or related field is a plus
- Ability to remain calm and professional in high-pressure situations
- Excellent multitasking skills with the ability to prioritize tasks effectively
Requirements
- Customer Service•1+ years
- Data Entry•1+ years
- Communication•1 - 5 years
- Problem Solving•1 - 4 years
- Empathy
- Patience
Nice to Have
- CRM Software•1 - 3 years
- Adaptability
About Us
Rothschild Beauty Group LLC is a distinguished skincare company founded by Colleen Rothschild, who brings over 30 years of experience in the beauty industry. The company has gained recognition for its high-quality products, evidenced by winning the 2025 NewBeauty Award. Rothschild Beauty Group offers a range of collections, allowing customers to find the perfect products for their needs. The brand's commitment to excellence and innovation has positioned it as a trending name in the skincare market.
