Key Account Manager (Lighting Industry)Work Heartily, LLC

Are you a relationship-driven professional with a passion for managing key accounts and driving business growth? Our client Redefined Lighting in Conyers, Georgia is seeking a Key Account Manager (KAM) to serve as the primary liaison for our largest clients. 

In this role, you’ll ensure customer satisfaction, coordinate material deliveries, and support business expansion through strategic account management and problem-solving.

What You’ll Do:

Build and maintain strong relationships with key clients to ensure long-term partnerships.

Serve as the main point of contact, addressing customer needs and ensuring smooth project execution.

Manage material release dates, pricing, and purchase orders with accuracy and efficiency.

Collaborate with internal teams to streamline operations and resolve challenges proactively.

Identify growth opportunities and contribute to strategic sales initiatives.

What We’re Looking For:

A hardworking and trustworthy professional who takes ownership of key accounts.

A passionate communicator who prioritizes customer satisfaction.

An intuitive and innovative thinker who anticipates client needs and refines sales strategies.

A knowledgeable and loyal team player who understands our products and industry trends.

Relevant Background & Experience:

Account Management or Sales: Experience managing key client relationships, handling customer needs, and driving business growth.

Project Coordination: Background in coordinating timelines, materials, and deliveries to ensure smooth project execution.

Customer Service & Problem-Solving: Strong ability to address client concerns, resolve issues quickly, and maintain high customer satisfaction.

Industry Experience: Familiarity with construction, lighting, manufacturing, or distribution industries is a plus.

Detail-Oriented & Organized: Comfortable managing multiple projects, tracking updates, and ensuring nothing falls through the cracks.

Communication Skills: Ability to clearly convey information, negotiate pricing, and collaborate with internal teams and external clients.

Tech-Savvy: Experience with CRM software, ERP systems (like Acumatica), and Microsoft Office/SharePoint for tracking and reporting.

Why Join Us?

At Redefined Lighting, we are committed to excellence and innovation in lighting solutions. If you thrive in a fast-paced, client-focused environment and want to be part of a dynamic team, we’d love to hear from you!

Company Mission & Vision

At Redefined Lighting, our mission is to provide the best customer experience while offering a single resource in lighting solutions for multifamily builders, developers, designers, and owners.

Our vision is to inspire innovative technology and advancement in the lighting and building industries.

Core Values

✔ Hardworking – We go the extra mile to ensure excellence.✔ Passionate – We love what we do and take pride in our work.

✔ Trustworthy – We act with integrity and honesty.

✔ Loyal – We are dedicated to our clients, team, and mission.

✔ Knowledgeable – We continuously learn and improve.

✔ Intuitive – We anticipate and solve problems before they arise.

✔ Innovative – We embrace creativity and technological advancement.

Build and maintain strong relationships with key clients to ensure long-term partnerships.

Serve as the main point of contact, addressing customer needs and ensuring smooth project execution.

Manage material release dates, pricing, and purchase orders with accuracy and efficiency.

Collaborate with internal teams to streamline operations and resolve challenges proactively.

Account Management or Sales: Experience managing key client relationships, handling customer needs, and driving business growth.

Project Coordination: Background in coordinating timelines, materials, and deliveries to ensure smooth project execution.

Customer Service & Problem-Solving: Strong ability to address client concerns, resolve issues quickly, and maintain high customer satisfaction.

Industry Experience: Familiarity with construction, lighting, manufacturing, or distribution industries is a plus.

Detail-Oriented & Organized: Comfortable managing multiple projects, tracking updates, and ensuring nothing falls through the cracks.

Communication Skills: Ability to clearly convey information, negotiate pricing, and collaborate with internal teams and external clients.

Tech-Savvy: Experience with CRM software, ERP systems (like Acumatica), and Microsoft Office/SharePoint for tracking and reporting.

At Redefined Lighting, our mission is to provide the best customer experience while offering a single resource in lighting solutions for multifamily builders, developers, designers, and owners.

Our vision is to inspire innovative technology and advancement in the lighting and building industries.

Core Values

✔ Hardworking – We go the extra mile to ensure excellence.✔ Passionate – We love what we do and take pride in our work.

✔ Trustworthy – We act with integrity and honesty.

✔ Loyal – We are dedicated to our clients, team, and mission.

✔ Knowledgeable – We continuously learn and improve.

✔ Intuitive – We anticipate and solve problems before they arise.

✔ Innovative – We embrace creativity and technological advancement.

Work Heartily, LLC is a company dedicated to helping businesses grow through fractional executive leadership and advisory services. Our focus areas include client testimonials, services, and processes, all designed to provide access to expertise. We believe in the power of professional persistence and value escalation as an opportunity rather than a failure. Our team is committed to reflecting on the past, reforming the present, and reframing the future for our clients. Be a part of our journey to unlock business potential.