Software Technical Support Specialist IIEyeMD EMR Healthcare Systems Inc

Job Summary

We are an electronic medical records software company headquartered in Bonita Springs, Florida. We are seeking a long-term, talented, and motivated full-time Technical Support Specialist. This position will primarily consist of telephone & remote access support. Responsibilities, include software installation, installing and troubleshooting diagnostic equipment & device integrations, troubleshooting technical & training related issues, identifying/troubleshooting bugs/feature requests and submitting them to developers for review, and recommending hardware/software solutions to clients. To be considered for this position, you must live and permanently reside within one of the following states, FL, GA, MI, NC, OH, OK, PA, TX, WI. Preference will be given to candidates residing in Collier, Lee, and Charlotte Counties.

Responsibilities

Provide telephone and remote access support for software, software installation, and troubleshooting
Install and troubleshoot diagnostic equipment and device integrations
Identify and document software bugs and feature requests for developer review

Qualifications

Candidate MUST demonstrate at LEAST 4 years of positive experience
Designing and Installing Microsoft Windows Server 2012/newer based systems
Active Directory/Workgroup Authentication
Network/Workstation/Server Best Practices
Server Fault Tolerance Best Practices
Server Backup Best Practices
Group Policies
Server and Workstation Troubleshooting/Maintenance
WAN Infrastructures including VPN.
Remote Desktop/Terminal Services
Network Design/Troubleshooting/Maintenance
Database Maintenance & Reporting
Experience with Microsoft SQL server
Effective Communication with Clients & End Users
MCSE Certification or equivalent experience
Bachelor's Degree or equivalent experience
Exceptional Troubleshooting Skills

Requirements

IT Support•4+ years
Network Troubleshooting•4 - 7 years
Problem Solving
SQL Server•4 - 6 years
Troubleshooting•4+ years
Windows Server Administration•4 - 8 years

Nice to Have

Custom Server / Workstation Building•3 - 10 years
Electronic Medical Record•3 - 10 years
Healthcare Interfacing & Imaging Standards (HL7, CCD, DICOM, IHE, XML, etc.)•3 - 10 years
Healthcare IT•3 - 10 years
Healthcare Software Implementation•3 - 10 years
Hospital / Large Organization IT•3 - 10 years
Training / Education•5 - 10 years
Virtualization Technologies•3 - 10 years

About Us

EyeMD EMR Healthcare Systems Inc specializes in clinical EMR software solutions tailored for ophthalmology practices. Our system is designed specifically for ophthalmology workflows, offering powerful imaging capabilities, practice management tools, and patient engagement features. We focus on creating ophthalmology-friendly technology that addresses the unique needs of eye care professionals. Our team, which includes ophthalmologist developers, has crafted a browser-based EMR system that simplifies complex ophthalmology processes. At EyeMD EMR, we're committed to providing unrivaled user satisfaction and streamlining operations for ophthalmology practices.

Details

Candidate must be a team player, demonstrate Interpersonal skills, demonstrate a professional/likable attitude and appearance, and be willing to travel (rare) for onsite installations or trade shows. Candidates are subject to background screening and may be subject to drug and alcohol testing.

WHAT YOU'LL GET FROM US:

Full-time, reliable, long-term employment.
A respectful, rewarding, and challenging work atmosphere.
A culture that values character, family, work/life balance, and acknowledges hard work and collaboration in the workplace.
Full medical, dental, disability, and 401(k) benefits.
SDO (Scheduled Day Off) Program. We pay you to take one day off during the week at least once per month to do whatever you want; play video games, go fishing, indulge in self-care, etcetera.
Modern break room amenities include a full kitchen, private zero-gravity recliners, and massage chairs for in-office employees.
The opportunity to work alongside skilled professionals from whom you can learn and grow.
The chance to work on a healthcare application that significantly improves the quality of patient care and preserves precious eyesight.

Core Values:

The Core Values of EyeMD EMR Healthcare Systems, Inc. are the foundation upon which our company is built. Only candidates who resonate with these values will be considered.

The Golden Rule – Treat others as you would want to be treated.
Principles before profits.
Prioritize the ophthalmologist, their staff, and the patient.
Under-promise, over-deliver.
Listen, consider, then speak.
Ask not what the company can do for you, but what you can do for the company.
Smile through the phone.