Resort General ManagerVIVÂMEE Hospitality

The role of the Resort General Manager is to be a servant-leader to the entire Bohemia Manor Farms leadership team, creating and maintaining a resort with a guest loyalty vision that inspires the team members to be at their very best at all times. The job involves overseeing the quality process to ensure guest satisfaction by consistent delivery of both product quality and service in accordance with the Vivamee profitability goals. Your role is to be a coach, leader and facilitator of VIVÂMEE culture, and to have direct oversight of daily property operations to ensure we are on pace for budget goals and profit margins.

• Oversee daily operations of all departments, including front desk, housekeeping, food & beverage, sales & marketing, banquets, weddings, catering, IT, and security
• Support sales department and help close as many sales as possible
• Create and manage budgets, monitor forecasts, control expenses, and review labor costs to ensure profitability
• Design and systematize the set up and operations of all events on property, including careful facilities management and maintenance and consistent inventory management
• Develop and enforce standard operating procedures (SOPs) to maintain outstanding guest experience
• Oversee guest experiences, fostering relationships with clients, investors, VIPs, and the community while maintaining high service standards and promoting VIVÂMEE values
• Book and schedule entertainment, monitor costs versus sales, and adjust strategies to optimize profitability
• Direct recruitment, onboarding, training, mentoring, and termination of staff, ensuring alignment with VIVÂMEE Values
• Implement creative sales and marketing strategies (i.e. events, menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and set hotel rates and package offers
• Ensure compliance with health, safety, sanitation, labor laws, and company policies

• Familiarity with different business functions
• Proven ability to attract, lead, and inspire a large, diverse team in a fast-paced hospitality environment
• Strong financial acumen with experience in budget management and revenue optimization
• Excellent communication and interpersonal skills, with a passion for creating exceptional guest experiences
• Problem-solver with strong organizational abilities
• Eye for spotting details, including guest needs that others might not see

VIVAMEE’s mission is to create a superior hospitality experience where guests feel personally changed and positively affected and inspired by the level of service we provide. 

The culture at Bohemia Manor Farm and Winery is built on our shared core VIVÂMEE values of joy, humility, and ministry. Joy means that we are a true team made up of teammates who sincerely enjoy serving others and winning together. For us humility means that we recognize the infinite dignity of each other (both team members & guests) and that we seek to be helpful to everyone no matter what is asked. Additionally, we are not afraid to ask for help or admit when we make a mistake. Our version of ministry means we want our hospitality to become a true gift for our guests. We have the power to transform our duties from merely a task to be completed into a means to show love for our guests. We believe this power of intentionality has the capacity to revive the souls of our guests and our team. 

We hire, reward, and praise our team members based on these characteristics, so it is essential that candidates are inspired to grow in these VIVÂMEE virtues in order to be a part of this wonderful team.

• Competitive annual base salary of $120k + performance-based bonuses up to 20% of salary
• Career advancement and development opportunities
• Health benefits, 401(k), and company-purchased life insurance
• Discounts on VIVÂMEE resort stays, meals, and merchandise
• Positive, growth-oriented work culture with like-minded teammates