The range for this role is $47,000 - $61,000 Actual base pay will be determined based on a successful candidate's skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance. Interested applicants must be willing and able to work onsite in our Melbourne, FL at least 3 times per week.&nbsp; The MissionAt Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of&nbsp;<a href="https://www.medishare.com/" rel="noopener noreferrer" target="_blank" style="color: rgb(9, 66, 176);">Medi-Share®</a>, a healthcare sharing ministry for Christians, we cultivate that belief. The TeamEveryone at Christian Care Ministry is in agreement with our&nbsp;<a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/" rel="noopener noreferrer" target="_blank" style="color: rgb(9, 66, 176);">Statement of Faith,&nbsp;</a>which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability. The JobNavigating the world of healthcare sharing programs can be hard. There are complex rules and terminology, not to mention a lot of misinformation on social media and elsewhere. Christian Care Ministry’s Loyalty (Retention) team, led by the Retention Manager, aims to help our members cut through the noise and complexity in order to best understand how Medi-Share can help them with their specific healthcare needs.The Loyalty Support team is a team of high-performing supervisors and representatives whose collective goal is to maximize every opportunity to re-establish exceptional customer service and advise members on program benefits -- while empathizing with the feedback they provide on their experience. Christian Care Ministry offers several different programs, most notably our Medi-Share® cost-sharing program, which has around 370,000 members across the country. The Loyalty Support team educates the member on the benefits and services available, in order to address their specific concerns with the ultimate goal of the recovery and retention of their membership, when appropriate.We minimize stress for our members as they go through critical healthcare situations so that they can focus on their family. Join our team!The Supervisor takes ownership and initiative in the overall performance of a team of contact center front line associates to ensure effective ‘over the top’ excellence in serving the Christian Care Ministry membership. They exhibit the ability to lead the team both spiritually and vocationally with effectiveness towards determined KPI’s and standards.

Supervisor, Contact Center (Customer Retention)

Christian Care Ministry (Medi-Share)

Posting Address

supervisor-contact-center-customer-retention

Supervisor, Contact Center (Customer Retention)

Christian Care Ministry (Medi-Share)

Job Summary