Customer Service SpecialistWindshield Specialists
Job Summary
We're looking for someone with 3-5 years of experience as a Customer Service Specialist. In this role, you'll be the first point of contact for our customers, providing assistance and resolving issues to ensure a positive customer experience. You'll need to be an excellent communicator with a knack for problem-solving and conflict resolution.
Responsibilities
- Handle customer inquiries and complaints in a timely and professional manner
- Resolve customer issues through effective communication and conflict resolution skills
- Collaborate with internal teams to improve customer service procedures
Qualifications
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong interpersonal skills and the ability to empathize with customers
- Proficiency in using customer service software and tools
Requirements
- Purchasing•1 - 4 years
- Communication
- Conflict Resolution•1 - 6 years
- Empathy
- Customer Service•3 - 5 years
- Communication Skills
- Problem Solving
About Us
Join Grawey Glass, a leading name in glass services, and be part of a team that values excellence and integrity. We handle everything from commercial and residential glass projects, including shower doors, aluminum doors, mirrors, to storefront windows. With locations in Peoria, Bloomington, and Canton, and a convenient mobile service, we provide affordable and expert services both on-site and off. If you're looking to make a difference in the glass industry, Grawey Glass is the place for you.
