IT Support Desk TechnicianSkyriver IT

Job Summary
We're looking for someone with 1-3 years of experience as an IT Help Desk Tech. In this role, you'll be the first point of contact for our employees' IT needs, providing solutions and ensuring smooth operation of our IT infrastructure. You'll need a strong blend of technical skills and customer service orientation to excel in this position.
  • Diagnose and troubleshoot technical issues, including hardware, software, and network problems
  • Provide excellent customer service to employees, ensuring their IT needs are met in a timely and professional manner
  • Configure and maintain our network systems to ensure optimal performance

Duties & Responsibilities:

* Interact with customers in an effective and professional manner

* Document daily work through ticketing system and knowledge base

* Troubleshoot and resolve Level I and II technical issues received remotely via phone, ticketing system, and chat.

Experience Necessary:

* Minimum 1 years of employment in a client-facing help desk, technical support, or equivalent experience; IT Managed Services provider Space preferred.

* Preliminary IT certification preferred (A+, etc.) with intermediate IT certifications a plus (Network+, MCSA, CCNA, etc…).

* Solid knowledge of network protocols, Client VPN’s and window 10 fundamentals.

* Professional written and verbal communications skills

* Strong troubleshooting skills within different OS environments such as windows and macs.

  • Troubleshooting
  • 1 - 3 years
  • Customer Service
  • Network Configuration
  • 1 - 3 years
  • Problem Solving
  • Adaptability
About Us
Skyriver IT is a leading provider of managed IT support and cybersecurity, dedicated to aligning IT with business goals. We serve a variety of industries, offering world-class IT solutions. Our team values the 'Why Skyriver IT' philosophy, focusing on our certifications, partnerships, and testimonials. Stay updated with our recent blog posts and feel free to contact us for more information.
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