Xero Support SpecialistAnonymous Balloon

Job Summary
We're looking for someone with 3-5 years of experience in Xero Accounting Software and a strong background in customer support and problem-solving. The ideal candidate will have exceptional communication skills and technical troubleshooting abilities, as well as a passion for technology and innovation in the accounting field.
Responsibilities
  • Provide first-line support for any Xero-related queries, offering solutions and advice to enhance client experience.
  • Conduct personalized training sessions for clients and our team members, tailored to their specific business needs and accounting practices.
  • Collaborate with the sales team to onboard new clients, ensuring a smooth transition to the Xero platform.
  • Stay updated with the latest Xero features and updates, translating complex information into user-friendly guidance for clients.
  • Troubleshoot technical issues, liaising with Xero support when necessary.
  • Cares about the success of small businesses and understands the journey and struggles of small business owners
Requirements
  • Xero Accounting Software
  • 3 - 5 years
  • Customer Support
  • Problem-Solving
  • Technical Troubleshooting
  • 3 - 5 years
Nice to Have
  • Passion for technology and innovation in the accounting field
  • Ability to work independently and as part of a team, managing multiple tasks and meeting deadlines
  • Strong problem-solving skills and a customer-focused attitude
  • Exceptional communication skills, both verbal and written, with the ability to explain complex concepts in simple terms
  • Background in accounting or finance, with a solid understanding of bookkeeping practices
  • Proven experience with the Xero accounting platform, certification preferred
About Us

We're a leading provider of bookkeeping, tax, and catch-up services. Our online bookkeeping and tax team helps businesses grow by handling their financial management efficiently. We integrate with the best software to improve our clients' financial health and provide online bookkeeping reports. If you're looking to join a company that values efficiency and financial expertise, we're the place for you.

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