CUSTOMER SERVICE REPRESENTATIVE

FARM BUREAU INSURANCE | BRIDGMAN, MI, United States

Posted Date 8/05/2022
Description
NOW HIRING! We are looking for someone to fill the position of new business processor! This is a full-time position. The responsibilities of this position include but are not limited to: helping maintain current customer relationships, answering phones, inputting information to generate insurance quotes, calling and emailing potential clients, and greeting customers. Additionally, we have a fun and up tempo office environment to work in every day:) The compensation for this position will be based on experience.
 
In order to qualify for this position, candidates must have a great infectious attitude, be licensed (or willing to get licensed quickly), be outgoing, highly organized, and willing to go above and beyond for the benefit of our clients. There is no prior insurance experienced needed, but it is preferred. For this position, we are looking for a great fit for our highly motivated and fun team. We sincerely believe that we can teach most anyone the job duties, but we cannot teach personality and attitude. Happiness in the workplace is a top priority for everyone at the Dalton Stanage Agency, and we look forward to hearing from you.

Qualifications:

Required:High school diploma or equivalent required

Experienced computer usage and proven skills in Microsoft Outlook, Word and Excel required

Demonstrated ability to learn new technologies required

Active P/C license or must be successfully obtained within 90 days of employment

Keyboarding skills with accuracy required. Willingness to pursue continuing job-related training and education required


Responsibilities:

Work Hours: Monday-Friday, 8:30 a.m - 4:30 pm

To prepare the Agency for success by providing comprehensive customer service in preparing information for insurance agents to quote, sell and service clients

To provide excellent customer service in a prompt and professional manner

To provide excellent service during normal business hours by answering and taking ownership as much as possible of all incoming calls in a quick and courteous manner

To proactively research and resolve policy issues by assisting agents and customers by phone, face-to-face and through daily document listings and activities reports

Assist customers and potential customers with questions regarding billing, insurance coverages and member benefits

Receive, process and verify insurance and membership transactions

Take ownership of complaints and inquiries and proactively follow through to resolution

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