Amazon & eBay Marketplace Coordinator

Bug-A-Salt | Santa Monica, Ca, CA, United States

Posted Date 5/07/2022
Description

BUG-A-SALT, a growing start-up manufacturing a unique, patented insect eradication device seeks a full-time Sales Coordinator for Amazon US and International & eBay US.

Summary: Sales Coordinator – Amazon & eBay will be responsible for assisting with managing Amazon sales for BUG-A-SALT across the United States, Canada, UK, Germany, France, Spain, and Italy.  In addition, the candidate must handle customer service on eBay, list products and/or create product listings/descriptions and adjust pricing and copy as needed. The person in this role will also need to update product listing data in a global database on a daily/weekly basis.  Also, this role will be expected to establish sales in new Amazon territories including but not limited to Japan, Mexico, and Australia. This position requires critical thinking, strategic planning, ability to learn & train others on software systems, and the desire to grow as the company expands into new markets & products. The person in this role will also be working closely with the Vice President of Operations and the Director of Amazon to ensure Amazon and eBay inventory management and shipping activities are running smoothly.  This position will ensure that our team activities (shipping, stock, customer service, warehouse fulfilment, etc.) are performed accurately, to a high standard and in a timely manner whilst maximizing sales and profit.

Successful candidates must enjoy solving challenges in the midst of a constantly changing landscape. In addition, candidates must maintain expert knowledge of Amazon and eBay’s shifting policies and rules regarding: customer service, seller feedback, fulfillment, inventory management, product regulations, FBA fees, and sales or VAT tax policies. 

Applicants must be willing to wear several hats, have a thick skin, have good sense of humor, and love big dogs (we have a 100-pound American bulldog in the office). Our company is modeled to reward employees who prove themselves to be hard working and dedicated. After a trial period, permanent team members can qualify for health/dental insurance and other benefits.

Duties and Responsibilities:

  • Amazon
    • Responsible for developing corporate marketing strategy on Amazon to maximize profit margins and efficiencies.
    • Develop and maintain expert knowledge of all Amazon rules & policies across all territories.  Notify management team when rules/regulations change (on a daily/weekly/monthly basis as needed) and reformulate corporate strategy (as changes dictate). 
    • Work with finance team to ensure Amazon fees for all territories have been properly charged to Skell, and ultimately accounted for in the SKELL P & L/Balance Sheet.
    • Work with internal team and external vendors to maintain and establish new international tax nexus (as needed).
    • Oversee Amazon customer inquiries, ensuring timely follow up on questions and negative product reviews while maintaining satisfaction rate of 99% or better.   Willing & able to delegate these duties to other team members as needed (and ensure the work is being done properly).
    • Manage customer service representatives on Amazon related customer service issues they are struggling to resolve. 
    • Work with operations team to ensure Amazon inventory is being fulfilled & removed in a timely manner. 
    • Manage Amazon overseas shipments including completing necessary paperwork for domestic and international shipments, tax liabilities, and import fees.   Train team members to support on these activities. 
    • Forecast inventory required to keep stock levels full in USA and other sales territories; appropriately plan for high volume seasons such as summer or Christmas.
    • Responsible for managing storage limits within Amazon and fees associated.

 

  • eBay:
  • Create product listings and list for sale on eBay and/or other sales platforms (as needed) & update global database accordingly.
  • Track sellers offering BUG-A-SALT accessory items on eBay and bring them to the attention of senior management team.
  • Monitor pricing from other sellers on eBay to ensure the BUG-A-SALT brand remains competitive.
  • Provide excellent customer service to customers on eBay.
  • Ensure eBay power seller status stays intact with a 99.9% customer satisfaction rating.
  • In order to ward off drop-shippers, communicate with team in order to ensure inventory levels/sales are maximized on eBay. 
  • Update and share daily sales reporting for eBay. On a monthly basis, updates inventory projection grids.
  • Maintain & follows process documents and makes necessary changes to keep up to date.
  • And any other tasks or projects as may be required by Employer.

 

  • Additional Responsibilities:
    • Fully understand BUG-A-SALT products & services to educate and inform customers.
    • Work with the Operations Vice President to build an ongoing training program.
    • Analyze process workflow; implement changes.
    • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.
    • Keep up to date with industry trends, conduct research and anticipate changes.
    • Run a safe, injury/accident free workplace.
    • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
    • Work closely with management team to set and/or implement policies, procedures and systems and to follow through with implementation.
    • Communicate all operating policies and/or issues at department meetings.
    • And any other tasks or projects as may be required by Employer.

Qualifications:

  • Bachelor's degree and/or 5-10 years of experience in the field or in a related area.
  • Comfortable collaborating with others in a relaxed office environment where work (and teamwork!) come first. 
  • Comfortable caring for a polite & fair customer base with conservative/traditional values who over-index for Red States & rural areas.
  • Proficient in Microsoft Office (Outlook, Excel, Word, etc.).
  • Self-motivated and able to work independently as well as on a team.
  • In addition, can work significant overtime hours and weekends during our busy holiday season & Father’s Day.

 

Skills & Proficiencies: Leadership, Conflict Management, Negotiation, Organization, Decision-Making, Dependable, Deadline-Oriented, Planning and Organizing, Delegation, Team Work, Adaptability, Stress Tolerance, Reporting Skills, Data Processing Skills, Critical Thinking and Problem-Solving Skills, Communication Skills.

Job Type:

  • Full-time

Benefits:

  • Insurance coverage includes medical, dental, vision, disability, and life.
  • Paid holidays and generous paid time off.
  • 401(k) retirement plan with an annual employer contribution.
  • Additional opportunities for performance bonuses.
  • Can be remote 1-2 days a week once training has been completed.
Salary65000.00 - 85000.00 Annual
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