As a customer support/success specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be helping to manage CartStack's support channels (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :).
You will be spending about 50% of your time on customer support tasks and the other 50% of your time on pro-active customer success and campaign optimization tasks for our customers.
CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world!
Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - What is it like to work at CartStack?
Responsibilities you will own:
- Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
- Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript understanding)
- Pro-actively helping new trialers get onboarded with their new accounts
- Assist in developing first-class content for our help docs website
- Review existing customer accounts for any issues or possible account optimizations
- Assist our marketing team in pro-active account optimizations for customer campaigns
- Come up with and execute random acts of kindness for our customers :)
This is a contract to full-time hire position. We would like you to start out with a 90 day contract and if we are a good fit for each other, we'll move into a W2 position + benefits.