Customer Service Representative

Trinity Surfaces | Ocala, FL, United States

Posted Date 5/18/2022
Description

Job Objective: The Customer Service Rep (Account Manager) assists in meeting the budgeted goals for profitable sales while developing customer relationships from contacts and client relationships from customers.  

Responsibilities:

Customer Communication

  • Confirms that all vendor confirmations exactly match our purchase order and makes any necessary adjustments to ensure 100% accuracy.
  • Maintain a high awareness of incoming phone calls to assure all calls are answered promptly and professionally.
  • Checks voicemail on a regular basis to ensure customers are being called back in an acceptable time frame.
  • Makes certain each contact, customer or client understands that we appreciate their business.
  • Evaluate the scope of a customer’s project and provide alternative products or solutions (i.e. setting materials).
  • Apologizes on behalf of the company for any customer service problems and resolves in a manner that assures the relationship is improved.
  • Notifies manager and documents any instance where the customer does not seem satisfied with the resolution or where the relationship appears to be damaged.
  • Provides nurturing customer relationships, building service and support to our contacts, customers and clients in a manner that adds perceived value to the process.
  • Processes purchase orders for any non-stock materials and notifies Sales Rep the materials have been ordered.
  • Tracks all pending Purchase Orders to ensure all orders are on schedule and to update pending orders.
  • Inputs and confirms all sales orders within 24 hours.
  • Ensures that each invoice is priced appropriately.
  • Reviews open order report daily to help manage customer service process.
  • Provides backup to other Account Manager's as needed.
  • Communicates specific delivery instructions to warehouse.
  • Ability to quickly find and utilize product literature and specifications (i.e. Schluter, Mapei, etc.)
 

Meetings

  • Attends scheduled meetings and makes a positive contribution.
  • Meets with manager on a regular basis to discuss pertinent customer activity.
 

Trinity Culture

  • Caring & Responsive: Embodies a caring and responsive attitude toward customers, clients and coworkers.
  • Resourceful: Fully utilizes all resources available to perform job duties and inspire surface solutions.
 

Qualifications:

Proficiency in Microsoft office products (word, excel, outlook, etc.) required.

Customer service phone experience required. 

Experience in the flooring or construction industry highly preferred.

 

Benefits:
  • Medical Insurance (Trinity pays 100% of your premium)
  • Dental Insurance
  • Vision Insurance
  • Short- and Long-Term Disability
  • Company paid Life Insurance
  • Retirement Plan (Trinity matches dollar for dollar on the first 3% and half on the next 2% up to 5% of your salary)
  • Paid Vacation and PTO 
  • 8 Paid Holidays
  • Wellness incentive programs with gym reimbursements
  • Tuition Reimbursements

 

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