Customer Service Representative

EyeMD EMR Healthcare Systems Inc | Bonita Springs, FL, United States

Posted Date 5/04/2022
Description

The Customer Service Representative is an entry to mid-level role that is responsible for providing the pre- and post-sales client support functions to both current and potential new clients by assisting the efforts of the entire staff in a team based selling model. 


   o Excellent analytical and troubleshooting skills
   o Ambitious, strong work ethic
   o Positive, upbeat attitude
   o Solid knowledge of MS Office Products (Word, Excel, Outlook)
   o Strong organizational skills and the ability to multi-task
   o Healthcare experience preferred, but not required

Benefits included: Health Insurance, Dental Insurance, Disability Insurance, & Life Insurance.

It is preferred that candidate be bilingual (Spanish & English).

• Duties and Responsibilities: 

   o Educate and process orders from existing customers for add-on capabilities of software 
   o Assist sales representatives 
   o Coordinate and schedule appointments
   o Manage and resolve customer complaints and inquiries 
   o Work with clients, implementation, and sales staff and to ensure efficient software implementation
   o Recognize and escalate issues to management as appropriate
   o Produce weekly and monthly activity reports 

• Minimum Qualifications and Competencies:
   o Ability to professionally communicate with others in a clear and understandable manner on the phone, email, and in person
   o Effective written and verbal communication skills

Salary35000.00 Annual
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