Level II Support/Network Engineer

Description

StratTech Solutions is looking for a motivated, critical thinker to join the team as an IT Support Engineer. In this role, you will maintain the technical needs for a wide-array of organizations. No two days are ever the same.  

Perks

• Competitive Pay
• Collaborative, free-thinking environment 
• Vacation/Sick Time and Paid Holidays
• Access to Medical Insurance
• On-The-Job Training
• Career Development Opportunities
• Team Outings- having fun is part of our job

What You Will Be Doing 

• Provide clients with exceptional service and support
• Resolve all assigned incidents and requests in a timely manner while providing proper communication to clients during the resolution process
• Troubleshoot issues related to client hardware and software
• Install, upgrade and maintain operating systems, computer software, hardware and peripherals
• Review and assess user needs; make recommendations for resources required to maintain and/or expand service levels
• Local travel as required

What We Are Looking For

• Bachelor’s Degree in Business, IT, Computer Science or related field preferred
• In lieu of Bachelor’s Degree, 2 years of experience in administration of desktop environments and workstations
• Experience in the following required:  O365 product suite, MS Active Directory Services 
• Experience in the following are preferred: Windows Server 2019, Ticketing Systems (ConnectWise, Kaseya, N-able, etc.) SonicWALL and Unifi Ubiquiti hardware
• Self-starter with excellent analytical, troubleshooting, problems solving skills required
• Excellent interpersonal, written, verbal, presentation and time management skills 
• Ability to provide a high level of customer service by answering questions, providing accurate information, and responding to requests in a timely manner.
• Ability to take ownership of tasks from start to finish while keeping all stakeholders updated on progress.

Working Environment

• Work is typically performed in an office setting: sometimes it is the StratTech office where you will interact and collaborate with owners. Sometimes it is on a client site.
• We are a learning organization. You will learn on your own by researching and with your team by taking on new projects
• Ability to occasionally lift up to 20 pounds because those servers can’t move themselves

Requirements

• Pass pre-employment skills assessment
• Provide valid US work authorization documents
• Satisfactory results of per-employment background check
• Valid driver’s license