Level II Support/Network Engineer

StratTech Solutions LLC | Scottsdale, AZ, United States

Posted Date 8/09/2022
Description

Description

StratTech Solutions is looking for a motivated, critical thinker to join the team as an IT Support Engineer. In this role, you will maintain the technical needs for a wide-array of organizations. No two days are ever the same.  

Perks

  • Competitive Pay
  • Collaborative, free-thinking environment 
  • Vacation/Sick Time and Paid Holidays
  • Access to Medical Insurance
  • On-The-Job Training
  • Career Development Opportunities
  • Team Outings- having fun is part of our job

What You Will Be Doing 

  • Provide clients with exceptional service and support
  • Resolve all assigned incidents and requests in a timely manner while providing proper communication to clients during the resolution process
  • Troubleshoot issues related to client hardware and software
  • Install, upgrade and maintain operating systems, computer software, hardware and peripherals
  • Review and assess user needs; make recommendations for resources required to maintain and/or expand service levels
  • Local travel as required

What We Are Looking For

  • Bachelor’s Degree in Business, IT, Computer Science or related field preferred
  • In lieu of Bachelor’s Degree, 2 years of experience in administration of desktop environments and workstations
  • Experience in the following required:  O365 product suite, MS Active Directory Services 
  • Experience in the following are preferred: Windows Server 2019, Ticketing Systems (ConnectWise, Kaseya, N-able, etc.) SonicWALL and Unifi Ubiquiti hardware
  • Self-starter with excellent analytical, troubleshooting, problems solving skills required
  • Excellent interpersonal, written, verbal, presentation and time management skills 
  • Ability to provide a high level of customer service by answering questions, providing accurate information, and responding to requests in a timely manner.
  • Ability to take ownership of tasks from start to finish while keeping all stakeholders updated on progress.

Working Environment

  • Work is typically performed in an office setting: sometimes it is the StratTech office where you will interact and collaborate with owners. Sometimes it is on a client site.
  • We are a learning organization. You will learn on your own by researching and with your team by taking on new projects
  • Ability to occasionally lift up to 20 pounds because those servers can’t move themselves

Requirements

  • Pass pre-employment skills assessment
  • Provide valid US work authorization documents
  • Satisfactory results of per-employment background check
  • Valid driver’s license 
Refine by Categories
Information Technology
Refine by Job Type
Full-Time
Location-Based
Pay Structure
Salary/Hourly

Share this job