Operations Team Lead/Licensed Client Care Coordinator3D Money

About Us

Capstone Investment Group, LLC is a growth-oriented investment advisory firm dedicated to delivering tailored wealth management, financial planning, and alternative investment opportunities to our clients. We value integrity, a client-first mindset, and entrepreneurial thinking. As we continue to grow, we are seeking an exceptional and dedicated Operations Team Lead/Licensed Client Care Coordinator to support our office operations and client base.

We are a faith-based organization and have a strong focus on our core values, which we have named GRACIE. We are looking for someone that can fully commit themselves to these values and be a good culture fit for our company. GRACIE stands for Gratitude, Results, Accountability, Communication, Integrity and Energy.

Role Overview

The Operations Team Lead/Licensed Client Care Coordinator will support all aspects of the Operations Team, including Financial Advisors and Operations Manager, by serving as a liaison between clients and staff, driving business goals and client services. This role holds a wide variety of administrative duties from managing customer service interactions and inquiries to account maintenance and record keeping. They will also provide oversight and guidance to the other client care associates on the operations team, reporting to the Operations Manager.

Day to Day Responsibilities:

• Managing calls, scheduling client meetings, maintaining advisor calendars, and coordinating client communications

• As a licensed representative of the RIA, you will be in charge to receive, process, and prioritize client cash requests

• Researching, resolving and responding to client inquiries, including appropriate escalation

• Performing account maintenance and supporting new account and transfer processing

• Working within CRM and reporting systems

• Maintaining accurate client records, documentation, and interaction notes

• Prioritizing tasks, managing deadlines, and working effectively in a fast-paced, time-sensitive

• Prospecting and participating in sales and marketing activities

Required Qualifications:

• Minimum of two (2) years supervisory administrative office experience

• Prior experience in a financial institution environment, including Registered Investment Advisor (RIA) and/or custodian platforms

• Securities and/or insurance licensing required (Series 65 or a combined Series 7 and 63)

• Strong Excel skills, including the ability to use formulas, perform calculations, and link data

Highly Desired:

• Bachelor's degree in business administration, Finance, or a closely related field

Skills needed to be Successful: 

• Exceptional attention to detail with a high degree of accuracy

• Demonstrated ability to supervise and support a team under the direction of the Operations Manager

• Strong ability to calculate figures and percentages, and to collect, analyze, and interpret data

• Proficiency in Microsoft Office Suite, Adobe Editor, other technology suites

• Extremely personable, with well-developed written and telephone communication skills

• Excellent conceptual, organizational, and problem-solving abilities

• Proven ability to work effectively both independently and as part of a team, including under pressure and in high-volume environments

• Demonstrated commitment to maintaining strict confidentiality of sensitive information and making decisions in accordance with CIG Compliance policies and those of our broker-dealer.

• The ability to register and provide fingerprints and pass background check with Compliance and Registration

Why Join us

This is an opportunity to be part of a dynamic, forward-looking firm with a proven marketing strategy to attract and retain clients. We are a company that will support your growth, bring a culture of collaboration and integrity, while taking pride as our results drive impact around the communities and clients we serve.

Benefits: 401(k), 401(k) matching, Insurance (Dental, Health, Vision, Life, and LTD), PTO and more!

Job Type: Full-Time, Office only role (Non-Remote)

Work Location: 2405 Evergreen Park Drive Bldg A Olympia, WA 98502

Office/Reporting Hours: Mon- Thurs 8am-5pm and Fri, 8am-3pm

Pay Range: $30-$40/Hour depending on experience

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, sex, age, disability, marital status or any other legally recognized protected basis under federal, state or local law.