Working in a team environment and exercising good judgement and discretion, the Summer Temp ID and Campus Services Student Assistant is responsible for providing excellent customer service to all students, staff, and visitors in the delivery of services supporting a successful campus experience via in-person visits, inbound phone calls, and email. This job requires general knowledge of policies and procedures and resource utilization in providing information, direction and customer centric service. Rotating Saturday hours will be required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Promote one stop customer assistance, ascertaining customers need and providing general information regarding departmental services, University events, and wayfinding assistance in a Christ-like manner
• Maintain the information desk area, ensuring availability and security of all required supplies and equipment
• Assist in the production, use and awareness of the campus ID card
• Respond appropriately to email, phone messages, and user question; adhering to established policies and procedures.
• Assist with monitoring lost and found items.
• Complete projects and other tasks as assigned.
• Support the efforts of major on campus events such as Move-in and summer events
• Become familiar with policies, procedures, and resources.
• Work effectively as a team member.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

Preferred Qualifications:

• Currently enrolled at Liberty University.
• Cash handling experience
• Able to handle multiple tasks
• 1-2 years’ experience in customer service/office work.

Minimum Qualifications:

• Currently enrolled at Liberty University.
• Able to handle multiple tasks and follow instructions.
• Experience in customer service/office work.
• Ability to work a flexible schedule that may include days, evenings, and weekends.
• Must pass various background checks, including, but not limited to, a check at the time of initial employment
• Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, or be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).
• Individual must not be in default on any federal student or parent loan
• Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
• Ability to communicate in a professional and Christ-like manner, resolving issues with an attitude of courtesy and respect.
• Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.
• Display self-motivation and multi-tasking skills.
• Strong organizational skills.
• Excellent Computer skills

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature

Physical and Sensory Abilities

• Frequently required to sit for extended periods to perform deskwork or type on a keyboard
• Regularly required to hear and speak in order to effectively communicate orally
• Occasionally required to stand, walk, and climb stairs to move about the building
• Occasionally required to handle materials, reach overhead, kneel or stoop in order to conduct business
• Regularly lift 10 or fewer pounds

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is typically a climate-controlled office setting though some work on-site outdoor locations (weather permitting) may occur

Driving Requirements

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel.  Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.

Time Type

Part time

Location

Lynchburg - In Office

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.