Client Experience CoordinatorIntegro

The Client Experience Coordinator serves as the primary point of contact for Integro, dividing time between coaching department support and organization-wide administrative responsibilities. This role manages client discovery and onboarding for the coaching department, coordinates client care throughout the coaching journey, maintains CRM systems and handles incoming communication for all Integro departments. The ideal candidate combines strong organizational skills with excellent client communication abilities and a servant-oriented approach to supporting both clients and internal teams.

• Serve as front desk contact for all incoming calls and emails, directing inquiries to appropriate departments.

• Master and maintain the CRM system with accurate client and lead data.

• Lead 15-30 minute discovery calls with prospective coaching clients to assess needs and match with an appropriate coach.

• Manage the complete client onboarding process, including scheduling, agreements, and system setup for the Coaching department. 

• Handle billing coordination and agreement processing.

• Provide ongoing client care through check-in calls and coordinate off-boarding when needed.

• Create and update Standard Operating Procedures for all processes and systems

• Support coaches with assessments, materials, and event logistics

• Assist with the development of new programs and initiatives for the Coaching department and Integro as needed.

• 1-2 years of experience in customer service, client coordination, or administrative roles (2-3 years preferred).

• High school diploma or GED required; Associate's degree in Business, Communications, or related field preferred.

• Strong verbal and written communication skills for professional client interaction.

• Proficiency with CRM systems and ability to quickly learn new software.

• Excellent organizational and time management skills with the ability to work independently.

• Ability to conduct professional needs-assessment conversations with business owners and match their challenges to appropriate coaching resources.

Integro is a business development start-up company dedicated to accelerating growth and optimizing business strategy for its clients. We provide a comprehensive suite of services, from executive coaching and strategic marketing to financial guidance and technology solutions.

At Integro, we believe that work can be exciting and fulfilling! If you're eager to thrive in an exciting environment and are ready for big challenges that will take you to the next level, this company is for you! Apply now and be part of something amazing!

• Leads with a reputation of being hungry to keep growing personal and team player skills.

• In all areas, exhibits humility to encourage and showcase the team over self.

• Strong interpersonal skills with good judgment in group settings and professional interactions.

• Able to thrive in fast-paced work environments and context-switching throughout a workday.

Able to hold your own in a Nerf gun battle!

• Travel: Some driving required between office locations for training and projects

• Scope: Primarily supports Coaching department with additional company-wide administrative responsibilities; requires flexibility to shift between teams throughout the week.

• Work Style: Must work independently with minimal supervision while collaborating effectively when needed.

• Culture: Faith-based organization that incorporates Christian principles, prayer, and faith-based holidays; candidates must be comfortable in this environment.

• PTO

• Paid holidays

• Hybrid work schedule with flexibility to work remotely

• Professional development opportunities, including training and career growth paths

• Flexible Education Perk

• Eligible to participate in our 401 (k)

Candidates who require a comprehensive benefits package may find this isn't the right fit at this time.