Senior IT EngineerIchthys IT Services, Inc.

Who We Are

At Ichthys IT Services, Inc., we serve small to medium-sized businesses on the East Coast. We offer our clients several options in our level of services provided. We pride ourselves on our versatile array of options for our clients. We provide high-quality services that put the client first.

Our employees love the work environment; we’ll fly you out so you can ask them yourself! As a member of the team, you get to meet your customers to help them with their problems in person. Our customers love us because we work with them to solve their problems and keep long-term relationships.

What We’re Looking For

If you are interested in working for us you should be extremely organized, detail-oriented, efficient, and above all a talented problem solver. We’re looking for you to consistently deliver high-quality products for our clients. We frequently serve our clients in crisis situations where efficient problem-solving and performance under pressure are critical to serving our customers well. If you thrive off of a fast-paced work environment, you’d be well suited to this position.

Qualifications

• 5+ Years IT Support Experience Required
• CompTIA A+ Certification Required
• Datto Certification (will train)
• SonicWALL Certification (will train)
• Microsoft Certification (will train)

Here are some systems and integrations we will require you to be thoroughly familiar with:

• Microsoft Server Operating Systems
• PCs and Microsoft Windows – both hardware and backend of software applications
• DNS, DHCP, firewalls, remote access, internet access
• All mainstream Cloud services such as Azure and G-Suite

We would prefer you to be experienced with any of the following:

• Linux
• Several different programming languages
• Microsoft Exchange and other e-mail systems
• Microsoft SQL and other database systems
• Wed site hosting and web dev

Duties and Responsibilities

• Maintain strictest standard of honesty, integrity and confidentiality at all times
• Assisting with client software and hardware issues, at times rebuilding systems
• Maintaining professionalism when communicating with customers
• Available to assist clients on site when necessary
• On call to serve our clients whenever an emergency arises
• Executing excellent service in diverse situations
• Configure, install, and troubleshoot backend IT systems and industry-vertical applications
• Assemble and configure computers, network devices, and other necessary IT equipment
• Improve professional knowledge by attending training sessions and conferences

Compensation and Benefits

• You will be paid $60K-100K DOE with growth potential
• All employees are paid hourly due to schedule
• Opportunity for overtime
• Full medical, dental, vision, life, and disability insurance
• Two weeks PTO starting after first 90 days (three weeks at 5 years and 4 weeks at 10 years)
• Participation in a SIMPLE IRA 3% matching program after two (2) calendar years of employment (delay in participation as mandated by law)