Senior Patient Care LeadVeritas Medical Group

The Patient Care Lead ensures surgical cases move smoothly from first contact through recovery. This is a high-ownership, high-judgment role for someone who can run daily operations, act as a trusted operational deputy, and help build systems that scale patient care with clarity and confidence.

Lead, Own, and Build  

• Proactively identify risks, gaps, and inefficiencies and work with leadership to improve and scale processes.  

• Take responsibility for results — identifying problems, removing obstacles, and ensuring follow-through without waiting for direction.  

• Delegate with clarity and maintain accountability while empowering others to succeed.  

• Build system improvements in existing systems and find new ways to improve patient experience and staff workflow improvements  

Communication, Judgment & Initiative  

• Ensure patient communication is timely, clear, and compassionate across all channels.  

• Navigate sensitive or complex patient situations with professionalism and confidence.  

• Anticipate issues before they become problems and take initiative to resolve them.  

• Escalate clinical, billing, or operational issues thoughtfully and at the right time.  

Startup Operations

• Work comfortably with and improve evolving tools and systems (Airtable, Google Suite, Spruce).

• Create structure in an environment where not everything is fully defined.

• Take initiative to improve workflows rather than  wait for perfect instructions.

• Maintain strong operational rhythm in a fast-moving startup environment.

Who You Are

• Experience as an account manager, customer account manager, project manager, or similar role where you own ongoing client relationships.

• You’re comfortable identifying patterns and friction points in day-to-day work and translating those into practical workflow improvements, documentation, or automation.

• Exceptionally organized and situationally aware; able to manage many moving parts while recognizing what needs attention.

• Excellent customer service instincts and a warm communication style.

• Strong problem solver with good judgment and an intuitive sense of when to escalate.

• Comfortable in a fast-moving, evolving environment where processes are still being built.

• Calm under pressure and comfortable listening to and guiding patients through stressful healthcare situations.

• A natural leader with an ownership mindset — curious about the mission, accountable for outcomes, and committed to building, supporting, and holding others accountable as we grow.

Veritas Surgery is a fast-growing, direct-care, multi-specialty surgery group serving self-pay, healthshare, and employer-sponsored patients across the Pacific Northwest. We’re committed to disrupting the traditional medical industrial complex. We are centered on affordability, transparency, trust, and an exceptional patient experience.   

• Patients move through their journey smoothly with timely, clear communication.

• The patient care team is aligned, accountable, and consistently meeting expectations.

• You delegate effectively and maintain accountability without micromanaging.

• Inboxes, reminders, and workflows stay organized and current.

• Issues are handled independently and escalated thoughtfully.

• Surgery centers, surgeons, and partners experience reliable coordination.

• Patients consistently report feeling informed, supported, and cared for.

• You regularly identify and implement improvements that strengthen operations.

• Director of Patient Operations can be out of the office for multiple days with confidence. that operations, communication, and follow-ups are handled appropriately.

• Fully employer-paid health plan, including enhanced health-share membership

• Health Savings Account

• Story Family Medicine DPC membership