Director of Operations Mashburn Delivery Service
The Director of Operations is responsible for maintaining stakeholder relations and overseeing the daily warehouse and delivery operations across multiple regional centers, ensuring seamless, efficient, and cost effective service delivery. This role requires strong leadership skills, experience in logistics or warehouse management, and a knack for optimizing processes and building high-performing teams.
Culture & Leadership Expectations:
This role requires a hands-on leader who stays closely connected to day-to-day operations and leads from the front. Our culture is built on a team-first mindset, where leaders are expected to model strong work ethic, accountability, and urgency. The ideal candidate is comfortable operating in a fast-paced environment, solving problems as they arise, and stepping in wherever needed to support the team and the business.
Operations Management:
Set high standards for operational efficiency, safety, and service quality across all divisions;
develop metrics to track performance and ensure accountability throughout the organization.
Oversee operations in multiple warehouses, ensuring timely package processing, dispatch, and delivery while maintaining high productivity and quality standards.
Develop and implement operational strategies to meet service-level agreements (SLAs).
Conduct regular site visits to evaluate operational efficiency and adherence to company policies.
Monitor compliance with legal, regulatory, and company-specific operational standards.
Coordinate logistics and supply chain processes to maximize efficiency and cost-effectiveness.
Manage and allocate resources, including staff, technology, and equipment, to support business growth and operational demands.
Team Leadership:
Lead, train, and develop warehouse supervisors and staff, fostering a positive, high-performance
work environment across all locations.
Act promptly to effectively manage crisis situations or correct customer service issues.
Motivate and inspire others to do their best work; model appropriate work values and behaviors.
Establish and monitor objectives and timeframes to maximize individual and team effectiveness and success.
Effectively prioritize, manage and accomplish multiple tasks/functions in an organized and effective manner; effectively delegating tasks and managing resources to ensure accountability for results.
Performance Monitoring:
Establish and track key performance indicators (KPIs) for each location to ensure operational efficiency, cost control, and service excellence.
Analyze performance data to identify trends, strengths, and areas requiring improvement.
Conduct regular reviews with regional and location managers to assess performance against objectives.
Process Optimization:
Identify and implement process improvements to increase efficiency, reduce errors, and improve
service levels.
Analyze existing workflows and identify bottlenecks or inefficiencies in warehouse processes.
Implement standard operating procedures (SOPs) to improve consistency and productivity across locations.
Collaborate with General Managers and warehouse staff to gather feedback and develop
innovative solutions to operational challenges.
Customer Focus:
Ensure a customer-centric approach in all aspects of the business, prioritizing satisfaction and loyalty.
Monitor customer feedback to identify opportunities for service improvement.
Collaborate with operational teams to address customer challenges effectively.
Set standards for response times, quality, and communication to enhance the customer experience.
Develop long-term strategies for building and maintaining trust with key customer segments.
Manage relationships with key stakeholders, including investors, partners, and regulatory bodies, to maintain trust and drive business growth.
Budget Management:
Manage operational budgets, optimize resource allocation, and work with the finance team to ensure financial targets are met.
Present financial and operational updates to the board, providing transparency and actionable insights.
Strategic Planning:
Collaborate with the executive team to develop and implement long-term business strategies aligned with company growth goals.
Additional
May require regional travel up to 40% of job time.
Perform other related duties as assigned.
Proven track record of successfully managing complex operations in a fast-paced environment with multiple stakeholders Strong business acumen with the ability to balance strategic thinking with hands-on execution Excellent communication skills with experience presenting to executive leadership and influencing organizational change.
Strong leadership, communication, and problem-solving skills
Proven track record in warehouse management and process improvement
Proficiency in using logistics and inventory management software
Experience with logistics software and technologies
Knowledge of industry regulations and safety protocols
Detail-oriented, organized, and adaptable with the ability to thrive in a fast-paced, growth-oriented environment
- Bachelor’s degree in Logistics, Business, or related field preferred; or equivalent experience
- Logistics, Operations or Warehouse Management•1 - 8 years
- Leadership Role•1 - 5 years
- Customer Service•1 - 5 years
- OSHA 300 and Forklift certifications required
Family-owned and operated, Mashburn Delivery Service is an appliance warehousing, delivery, and installation business providing service to contract customers in Atlanta, Nashville, Birmingham, Denver and surrounding areas for more than 60 years. During our experience, we have exceeded 1 Million deliveries and installed over 1 million household appliances.
Our mission is to provide seamless delivery and professional installation services with a commitment to customer satisfaction, accountability, and operational excellence.
We empower our team to act with care, show up with professionalism, and complete every job efficiently so our clients can trust that it’s done right the first time.
