Now hiring Customer Service Advocates for a target start date of May 18, 2026!

The starting rate for this role is $19.65 per hour

Interested candidates must be willing and able to work onsite full-time in our Orlando, FL office. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday (new hires will be required to work closing shifts ending at or after 7 pm ET).

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace

• Troubleshooting and resolving issues

• Working with a high sense of urgency with all medical service providers and program members

• Showing compassion and understanding to customers in need

• Meeting monthly service objectives as outlined by management

• Embracing any additional training, development, or special assignments with optimism

• Adhering to company rules and policies

• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others

• Offering prayer to all members and providers at every appropriate opportunity

• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs

• All other duties as assigned

• High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required

• Two years high volume contact center experience preferred

• Experience in healthcare, insurance or medical billing preferred

• Oral and written communication expertise

• Typing speed of 30 wpm or more

• Reading and interpreting documents

• Strong multi-tasking

• Critical thinking and problem solving

• Applying understanding to carry out instruction furnished in written, oral, or diagram form

• Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom

• Familiarity working with two computer monitors

• Strong knowledge of computer hardware and software

• Maintaining strict adherence to scheduled tasks

• Staying connected in a remote environment using multiple communications channels

• Utilizing a database system including how to update fields

Christian Care Ministry's mission is to connect people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility. Through the Medi-Share program, Christians are able to share each other's everyday burdens, much like the early church did in the book of Acts.

Learn more about:
Medi-Share