Service TechnicianICEE

Do you enjoy delivering world-class customer service? We are hiring service technicians who can work with minimal supervision and are committed to the success of our customers, partners, and team members. Our Service Technicians will service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc.

This position offers generous benefits, as well as a vehicle, uniforms, tools, cell phone, tablet, and gas card. If you are looking for a fun, energized environment where everyone is focused on delivering exceptional products and services, apply to join our team today.

• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).

• Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.

• Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.

• Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.

• Documents all work performed and close out all activities upon completion.

• Clearly communicates with both customers and co-workers.

• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.

• Performs other duties as assigned by Supervisor.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.

• Strong mechanical aptitude.

• Excellent organization and time management skills.

• Must be a self-starter and be able to accomplish tasks in a timely manner.

• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

• Candidates must be located in 30-minute radius of the Support Center

• High School Diploma or equivalent.

• Strong mechanical background.

• Graduate of Technical or Vocational school, preferred.

• Must possess and maintain a valid Real-ID Driver’s License.

• Ability to lift 75 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.

• Willing and able to drive more than 40% of the time.

• Must have and wear steel-toed shoes.

• Competitive salary based on experience and qualifications

• Paid holidays, sick time, paid vacation

• Company Vehicle and Gas Card

• Birthday Holiday!

• Medical, Dental, Vision Insurance

• Employee Stock Purchase Program

• Life Insurance

• 401(k) Plan

• Cell phone and tablet

• Technical School Tuition Reimbursement Plan

• Opportunity to travel

• Room to advance

• Ongoing training at Nationwide Training Facilities, Online and in the Field