Donor Services CoordinatorPragerU
Location: Los Angeles, California (on-site)
Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row.
The Donor Services Coordinator will provide customer service support for our recurring giving programs, online store, and marketing promotions, while also helping drive results through donor engagement. We’re seeking results-oriented individuals to join our online fundraising team, responsible for making outbound calls to donors, highlighting the impact PragerU is having, and encouraging contribution upgrades. Success in this role requires strong communication skills, the ability to clearly convey the value of increased support, and efficiency in handling a high volume of calls.
This position requires making a high volume of outbound calls, reaching donors consistently and efficiently to drive engagement and support donation upgrades.
Duties and Responsibilities:
Provide EXCEPTIONAL customer service that is fast, friendly and helpful for PragerU donor merchandise membership program and the online store
Data and database support, using Excel and Google Docs & Sheets
Make a variety of outbound calls to PragerU supporters regarding monthly donation plans, donor information requests, and calls to discuss their current contributions and process donation upgrades.
Effectively communicate and articulate the impact of donations, emphasizing the benefits to the donor and the organization.
Handle Objections: Address any concerns or objections raised by donors regarding upgrading their contributions, and provide appropriate responses to alleviate hesitations.
Provide Excellent Customer Service: Deliver exceptional customer service to donors, ensuring a positive and personalized experience throughout the interaction.
Maintain Donor Records: Accurately record donor interactions, including notes on conversations, donation preferences, and any commitments made for future follow-up.
Respond to donor and customer email inquiries regarding orders, billing, and technical problem notifications
Assist with packing and shipping store orders, marketing department merchandise promotions and other donor related mailings
Handle system inventory and inventory adjustments
Contributing to new and effective ways to help the office and warehouse move smoother
Process returns and product complaints
Issue credits and adjustments customers for store orders
Perform other assigned projects and functions as directed by management
Successful Candidates Will Possess:
1-3+ years of relevant professional experience strongly preferred
Proficiency in Google Workspace and Microsoft Excel (Docs/Sheets/Excel); Shopify experience is a plus
Strong written communication skills (email, letters, chat) with a concise and professional tone
Confident, professional phone presence; comfortable speaking with customers and donors regularly
Self-starter who can work independently and collaboratively while meeting deadlines
Excellent organizational, multitasking, problem-solving, and attention-to-detail skills
Ability to clearly and persuasively communicate the value of donation upgrades and build donor rapport
Resilient and persistent, with the ability to handle objections and rejection professionally
Strong time management and follow-through, including maintaining accurate outreach records
High integrity and professionalism, with a commitment to donor confidentiality and ethical standards
Passion for PragerU’s mission and values
How to Apply: First review our website at www.prageru.com. Read our annual report here. Submit a resume and cover letter. In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at PragerU.
What We Do: We promote American values through the creative use of educational videos that reach millions of people online. Serving all ages, our content offers a free alternative to the dominant left-wing ideology in culture, media, and education. Whether you’re searching for a deeper understanding, a new perspective, or a way to get involved, PragerU helps people think and live better. To learn more about PragerU, visit http://prageru.com.
Compensation Range: The hourly range for this role is $25.00 - $27.00+ per hour. This position is eligible for an annual bonus based on personal and company performance, in addition to our robust benefits package.
